Who we are
Sparkle Clean Co (“Company,” “we,” “us”) provides residential and commercial cleaning services. This website is our public marketing site. Booking, quote, gallery, testimonial, and chatbot features are delivered by our operations platform (Obi) on our behalf.
Contact: [email protected] · sparklecleandemo.com
Information we collect
- Contact details you submit (name, email, phone, service address)
- Booking and quote details (requested date, service type, property notes, photos you attach)
- Messages you send through the website chatbot or contact form
- Billing and payment metadata when you pay online (processed by our payment providers)
- Technical data such as browser type, device, pages viewed, and approximate location needed to operate the site and embeds
How we use information
- Schedule and perform cleaning services
- Respond to quote requests and chatbot conversations
- Send appointment reminders, invoices, and service-recovery messages
- Improve quality, safety, and customer support
- Comply with legal and accounting requirements
Cookies and embeds
This site loads content from our operations platform (gallery, testimonials, book-now, contact form, and optionally a chatbot). Those embeds may set cookies or similar technologies that are necessary to display the widget, keep a booking session, or remember chatbot context. We do not use third-party advertising cookies on this marketing site.
Sharing
We do not sell personal information. We share data with processors that help us run the business (scheduling, payments, email/SMS, hosting, and our operations platform) under contract, and when required by law.
Retention
Customer and job records needed for operations, warranties, and legal retention are kept as required, then deleted or anonymized when no longer needed. Website messages and form submissions are retained long enough to complete your request and meet accounting or legal holds. You may request deletion as described below, subject to exceptions such as open invoices, disputes, or an active legal hold.
Your choices
You may request access, correction, or deletion of personal data by emailing [email protected]. Where a data-subject request applies, we aim to complete it within 30 days after a short cooling period used to confirm the request.
Security
We use access controls, encryption in transit where supported, and least-privilege staff access to customer records. No website or transmission is completely secure; please avoid sending payment card numbers in chat or email.
Children
This site is intended for adults arranging cleaning services. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy. The “Last updated” date at the top will change when we do. Material changes will be posted on this page.
Related: Terms of Service