1. Agreement
Sparkle Clean Co (“Company,” “we,” “us”) provides residential and commercial cleaning services. By using this website, submitting a quote request, or booking a visit, you agree to these terms. Contact: [email protected] · sparklecleandemo.com
2. Website and bookings
This marketing site lets you view our work, request a quote, and schedule service. Booking, contact, gallery, testimonial, and chatbot tools may be hosted by our operations platform (Obi) and embedded here. You are responsible for providing accurate contact and access information. Online booking is a request until we confirm the appointment.
3. Services
We provide residential and commercial cleaning as described in your quote, work order, or service agreement, including recurring and one-time cleans, deep cleans, move-in/move-out, and add-on services.
4. Scheduling and access
- Appointments are confirmed by email or SMS.
- You must provide safe access (keys, codes, pets secured) at the scheduled time.
- Missed access or late cancellation within 24 hours may incur a trip or cancellation fee as stated on the invoice or quote.
5. Pricing and payment
- Estimates are good-faith quotes; the final price reflects scope completed and approved add-ons.
- Payment is due per invoice terms (typically upon completion or per recurring billing cycle).
- Failed payments may pause future service until resolved.
6. Satisfaction and reclean
If you are not satisfied with a completed clean, contact us within 48 hours. We will schedule a complimentary reclean for covered items when reasonable and documented.
7. Breakage and property
Report damage believed caused by our team within 48 hours with photos. We investigate in good faith and may repair, replace, or credit per our service-recovery process.
8. Cancellation
Either party may cancel recurring service with notice per your plan. Prepaid unused visits may be credited or refunded per company policy after any applicable fees.
9. Limitation of liability
To the fullest extent permitted by law, our liability related to a service visit is limited to the fees paid for that visit, except where prohibited. We are not liable for pre-existing conditions, unlocked valuables, or pet-related incidents when access instructions were not followed.
10. Acceptable use
You may not misuse the website, booking tools, or chatbot (including submitting false information, attempting to disrupt the service, or using the tools for anything other than arranging cleaning services).
11. Privacy
Personal information is handled under our Privacy Policy.
12. Changes
We may update these terms. Material changes will be posted on this page and, when we have your email, may also be sent to you. Continued use after notice constitutes acceptance.
13. Governing law
These terms are governed by the laws of the state where Sparkle Clean Co primarily operates, without regard to conflict-of-law rules.